MY ALERTS

Choose the alert that’s best for you.

Bill Forecast alert

Looking to better understand and take control of your monthly bill, or on a budget? You'll receive this alert when the amount due on your monthly bill is projected to go over an amount you specify.

Usage alert

With usage alerts, you'll receive notification by email or text when your usage is on pace to exceed your personalised daily, weekly, or monthly consumption amount.

My Alerts FAQs

What is a Bill Forecast alert?

You'll receive this alert when the amount due on your monthly bill is projected to go over an amount you've specified.
What is a Usage alert?

You'll receive this alert when your usage is likely to exceed your personalised daily, weekly, or monthly consumption amount your've set.
Who is eligible for the alerts?

You’re eligible to set alerts because you're our customer.
What types of alerts can I receive?

Once you've set your alerts at a specific threshold and we'll send you an email, text or both, when you exceed that amount. For example, if you enter 33 kilowatt-hours (kWh) as your threshold, each time your electricity usage from the previous day exceeds 33 kWh, you'll receive an alert by email, text or both depending on your preference.
Why should I sign up for the Bill Forecast Alert?

The Bill Forecast alert is a free and easy tool to help you better manage your monthly bill. It gives you time to reduce your usage before your next bill arrives, if you’re trending to exceed the bill amount you set.
Can the Usage alert help lower my bill?

When you recieve your usage alert, this is an early indication that your usage has exceeded the threshold you set. When this happens, you can take immediate steps to conserve energy before your next bill arrives.
How do I stop alert notifications?

You can unsubscribe to alerts by toggling the button to the off position.
Where can I get energy savings tips?

Energy Made Easy is a free Australian Government energy price comparison service for households and small businesses in New South Wales, Queensland, South Australia, Tasmania and the Australian Capital Territory, that can be used to find and compare home and small business electricity and gas plans.

If you live or operate a business in:

Victoria – you can use Victorian Energy Compare

the Northern Territory – you can refer to the Power and Water website for retail electricity information

Western Australia – you can refer to the Economic Regulation Authority website for retail electricity and gas information.
Where can I get energy savings tips?

Calculate how much you could save on your energy bills and get tips on being energy efficient at home.

Appliances use about a third of the average home's energy bill. Here are are some tips on what you can do to reduce usage and cost.